“Taobao” poor assessment of biological aerated online shopping “soft spots”
Heard it said that in the past, in Taobao shopping encounter online shop located “Kit” fraud, shoddy, fake, and so on, you’ll suffer bigger dares to mess with the shopkeeper, especially not to the shopkeeper for “bad comments on”, or peremptory shopkeepers will according to the information buyer transaction information to master, he came up with all kinds of losses caused a toss about consumers. Consumers in Taiyuan City temperature if it was caught in a “Ballast”, temperature on Taobao bought books online bookstore, money to the shopkeeper paid in full, because on Taobao East critique Ling Indo-Tibetan shop owner intends to deceive consumers are not satisfied, gave it a “bad comments on”, was the brutal shop owner a full toss for more than three months.
A bad comment on harassment
Downtown in temperature hobby is purchasing collections of comics, and as a collection, provenance is the most highly.
In June this year, his critique in Taobao Tung ling Indo-Tibetan shop owner shop, purchased the high price of $ 742.2 comics. Before buying it, he saw the shopkeeper in its sale of comics on the described provenance was marked with a “fresh” and “Finish (u)” and “ten words”. In order to feel at ease, and temperature to the shopkeeper to consult many times, in Taobao in jiangyan city, Jiangsu province East critique Ling Indo-Tibetan shop owner assured him that, comics sold its provenance is absolutely not a problem.
Wen said, according to company regulations, consumer net purchases, you must first, and then the merchant only shipped, so he will have to call Taobao East critique Ling Indo-Tibetan shop owner for $ 742.2, purchased much of the comic book prices several times higher than pricing. A few days after your arrival, Mr Wen found himself fooled, Taobao East critique Ling Indo-Tibetan shop owner from the publishing house bought back processing the backlog of old books to him, “album cover has been worn, the corner fold bad, these comics as the ‘ new ‘, ‘ perfect ‘ comic book sold, it is fraud. “Wen said. Thus, temperature and their representations, requests Taobao East part critique Ling Indo-Tibetan shop owner returned the money, as compensation to consumers, Liu Ying refused to agree to.
In the case of the purchase price has been paid in full, warm in order to safeguard their lawful rights and interests, in Taobao on Dong Lingyin reservoirs store in the evaluation of the bar, to call it a “bad comments on”. The result was Taobao East critique Ling Indo-Tibetan shop owner for more than three months of crazy revenge: from the beginning of July temperatures to call it “bad comments on” starting temperature the shopkeeper first harassment by telephone, or every day at noon break early this morning, called threat to temperature, has hit dozens of harassing phone calls. Taobao East critique Ling Indo-Tibetan shop owner Ali wangwang SMS channel and has made over more than 60 text messages on mobile phones to temperature abuse, threats, saying that “at any cost” and “revenge”. At the same time, Taobao East critique Ling Indo-Tibetan shop owner in its online shop Home spot on post, open columns, fabricated facts, surname insults named road temperature. This is not a, Liu Ying also gathered a bunch with the same contempt for consumers of Taobao, China collection hotline network online bookstore owner in “even the fun net” opened on the site, such as column, rally together named name-calling temperature.
Comment on Taobao no difference?
“Taobao no bad comments on” almost became a misfiring of Taobao.
People who have bought things on Taobao, Taobao will certainly not unfamiliar. “Parents, package mail”, “parent, remember to praise”, shopkeepers attitude is so affectionate and humble, being as well received by consumers or poor reviews, directly determines the reputation of this online shop, directly linked to the reputation and popularity, popular interest-linked.
Due to the difference of the shop evaluation will directly affect the buyer’s decision, and no amount of praise is unable to eliminate the impact of a poor assessment. Therefore, the vast majority of businesses on difference evaluation of care, trying to make the difference on the disappeared, guarantee their credibility. After all, a bad assessment will let themselves lose customer trust, resulting in “real money” losses.
To make online shopping consumers expressed satisfaction with the online store in order to attract more consumers, after the finish of each transaction, Taobao require buyers (consumers) to sellers (online store) for evaluation, evaluation criteria for “well received” and “evaluation”, “bad comments on”. Consumer in Taobao shop shopping encountered fraud phenomenon Hou, General are playing “difference comments on”, but Taobao is and has a section provides, if consumer to its shop playing has “difference comments on”, in must time within, its shop can with consumer consultations, will “difference comments on” modified into “praised”, this on to comparison badly of shop shopkeeper entanglement, and toss consumer reserved has space.
Originally, Taobao to buy things on the consumer, is through consumer “evaluation” to investigate the credibility of online degrees, temperature as well. Before purchasing this batch of comics, he saw East filters of Indo-Tibetan in Taobao online bookstores, such as a high degree of consumer satisfaction. Were ferocious East critique Ling Indo-Tibetan shopkeepers toss Taobao has more than three months later, Mr Wen know, Taobao shop very high consumer satisfaction is so frustrating.
Journalists on the “Taobao no bad comment on” in doubt call the Taobao customer service, customer service, Miss patiently explained to the reporters, if you have received the sellers of malicious harassment, verified punishment will give sellers. Reporter’s “poor comment on deletion entry is not to close” questions, she said that proposals must be reflected to its leadership.
Buyers fear harassment helpless wrote high praise
In recent years, compelling e-commerce development, increasingly important role of social spending. According to statistics, in 2010, China online shopping market deals amounting to $ 498 billion, accounting for total retail sales of social consumer goods 3.2%, of which nearly $ 400 billion in Taobao. Insiders believe that harassed buyers, threat control credit evaluation of behavior, has far exceeded the dangers of selling fake.
“Praise” enables online popularity doubled instead, bad assessment will deter potential buyers. There is a demand there will be a market, journalists in the Baidu search “Taobao bad comments on”, found that there is special “bad comments on delete company”, dedicated to delete bad comments on sellers, the price ranged from $ 230 to $ 350. Seller ID only needs to provide sellers Taobao, Taobao Wang or bad assessments of buyers in a given ID and PayPal transaction number. Because shopping have to leave the factual information, which causes leakage of the personal information is extremely easy, “in e-commerce should be how to protect your personal information, which is also a required subject of study. “Also to the merchant or” bad comments on delete company “facilitated the implementation of acts of harassment, threats of buyers.
Reporters also noted that some responsible buyers know for poor Council were entangled, and praise to sellers, but baby wrote at length in the evaluation of objective evaluation of the goods, using experience. It can be said that this is the disappear of Taobao’s comments on. Facing the many defects of e-commerce, the interests of both the consumer and the practitioners, feelings are e-commerce “can’t live like this anymore”, consumers calling for new network order.
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