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I am a loyal user of Microsoft, from genuine Windows systems, to genuine Office Office suite, as well as Surface RT Tablet PC and WP as well as many of their numerous legitimate apps. But some recent experience makes me very unhappy, feel the software giant late and disregard to users in mainland China, wants to write out, hope this text to Microsoft’s attention.
First of all, is the protagonist of this article, use of Microsoft’s latest mobile operating system Windows Phone 8 of Nokia’s flagship mobile phone Lumia920. Since the release of the phone and that the system’s launch, I noticed the star product, was once a cult, find related information on the Internet, and the first time I buy this phone and experience the wonderful features. For more than two months, I have to say that I regret buying this phone. This is by no means rhetoric, writes today that time I happened to be fair people.
Smart-phones main characteristics is to install all kinds of interesting applications, bought 920 I certainly have not been immune, although early application of WP8 is relatively small, but the basic large applications is also available. I bought by EA company-produced by the end of last year, SINA proxy issued two games: RISK and the Spy Mouse, so he started gradually complaint line for up to two months. Microsoft WP8 of the app store is a mode of operation, appears he will choose for the phone application, which does not apply to the phone application, you simply do not find in the phone. Both programs appear in the list of my app store, I should have considered that the software suitable for Lumia920, the two software price was 18 Yuan, after billing software to start the download. Found a software problem occurs, SpyMouse software cannot be returned, as long as there is any need to return to the game in the game or return to the main interface operation, it will be forced to quit. A game called Risk, could not see even the first game interface, Flash back. So I will the problem Yu 2013 early reaction to has Nokia customer service hotline, Nokia of customer service on WP and 920 of understanding degree very of low, also than I this using customer, I to told he how operation, how a steps, after repeatedly explained, finally told I, this application store of problem and system of problem, I to to contact Microsoft, so to has I 4,008,203,800 of Microsoft official customer service hotline, immediately call past, Microsoft of customer service very has courtesy of told I, The problem, I need to contact the software agents, SINA’s wireless which is mentioned earlier, the SINA’s wireless service is called, the caller said, proxy and charge they are only responsible for software, software issues, allow me to contact Microsoft. Before and after this phone call, which lasted about 30 minutes. Then dial the hotline continues to Microsoft, is a gentleman who answered, told me that the game’s problems can only be linked to Sina, who is responsible for it. Later, I put my “pushing the ball” experiences after talking to him about, he tells me, he wanted to launch a three-way Conference calls should work together to address this issue. So I wait for about 10 minutes, the service stated that he call the customer service hotline Sina couldn’t get through, let me hang up waiting for his reply.
The second day, I again get the Microsoft customer service call, still couldn’t get through SINA’s customer service hotline, so once again, I wait for the day. But second days I no received the customer service of hotline, third days received has the customer service of hotline, said still contact does not to Sina, and claimed Microsoft can address this problem has, without contact Sina, to has I a Web site, let I through this Web site submitted problem, waiting for customer service back dial, so I again in accordance with he of requirements submitted has I of problem, I knew received has Microsoft anti-playing back of hotline, each other let I again oral has once after, I told finished Hou, each other let I waiting for, in waiting for a time Hou, told I , My questions is WP8 app store, the customer service provided to my address is a link to the Windows8 app store link, they have no right to solve the problem of mobile terminals. Waited almost 20 minutes later, the phone is hanging up, Microsoft’s own customer service cannot distinguish WP8 and Windows8, this is really very disappointing.
So I continues to in next day call 4,008,203,800, this during in all sector of customer service in the working capital, no any a people can address this problem, during has a customer service told I, currently WP system in China mainland no service team, only through Microsoft themselves of BBS to provides service, then happened to also has a on WP of problem, I of Lumia920 in “set”, “system” “date + time” option Xia automatically set time features cannot using, 920 users and an equally used links, find that he is not available. I landed on this link: http://answers.Microsoft.com/thread/d913c9f9-a0ea-4656-bab7-9266cb145725, and one called Allen. Contact w Microsoft engineer, post explains my question. My phone model are described in simple, fault conditions, and I use the network conditions, special written tell me was “China Unicom, 186th” users, and clarify that it is the option to synchronize the time settings problem. The engineer give me reply, let me sync ZUNE Microsoft music a try. Once again, I reply, not sync music, but the synchronization time. The engineer replies again, answered: “you use the SIM card should be the 2G network? “As an ordinary mobile phone user and I know 186th is China Unicom WCDMA networks, 3G, he let me synchronize a music software after the failed attempt, say that I was using the 2G network problem. So I reply again I use environments are described. On January 21. The name Allen. W Microsoft engineers no more on me and utter disregard for provisions respond to users within 48 hours. On January 30 I call he answered my question again. The issue whatsoever, no Microsoft person contact me or help me with any problem.
Good has, this is middle of episode, continues to said software purchased errors of things, this during EA may found has software compatibility problem, so again launched has can in 920 Shang using of this two paragraph game: RISK and SpyMouse, but he not take upgrade of policy, but again launched has two paragraph game, original that two also no Xia frame, but because does not applies 920, so 920 open application store, see does not to previously of old version software has. This requires users to purchase again.
I continues to to Microsoft playing with various phone, in January end of of when, also one customer service Lady received listen has I of phone, with I said she will helped I processing this things, originally thought finally found “Savior” has, so I on waiting for with replies, probably had has days, the Lady to I phone, told I, let I provides I purchased the paragraph software of proved material, let I to purchased the paragraph software of interface and I paid Shi paid Po of screenshot are a concurrent to he, I immediately screenshot, In accordance with his request that the information available on January 25, she was sent to Microsoft for email. Her commitment was never three days would give me an answer or report process. I really think that event has a solution, but then every three days I received her call and told me let me wait, does not deal with the results. Until Spring Festival Qian of days, also one lady to I phone, informed I zhiqian of customer service home festival has, to I phone of mean is let I,, Spring Festival Qian may didn’t message has, so I then to I of suffered and with she described has a again, hopes she helped I urged, from zhihou, Microsoft customer service again also does not to I back has, but used each three days back a seal message of forms, each seal message of content full as, content for: thanks you contact Microsoft customer service and technology support center! For your Advisory questions relating to Windows Phone 8 to apply for the refund, now relevant departments are still being processed, please wait, thank you for your support.
This message has received numerous letters, until today, on February 21, has sent the same message, has distance at this time I applied for a refund in two months ‘ time. I’m a little excited, once again, call the customer service hotline 4,008,203,800, again described my problem, the responses are: Microsoft has its own processes, all in accordance with the process, I do not understand this 36 Yuan software refund how long processes within the period of two months to go. WP mention Microsoft’s rival, Apple’s iPhone, I’ve had a iPhone4 phones, this time seen as my fault cause software purchase, then called Apple, Apple said that when the App Store in China there is no after sales department, I need my site fill out the information, and send the message. I hold wrote a probable try psychological problems, 24 hours later, I received a refund of bank card and send me back a message, provided me with a number of considerations for use, also left behind if there is a problem in the future, how to facilitate communication links. I did not scratch who killed who here, this really is my personal experience.
In waiting for and various explained Hou, I in 40 minutes around zhihou hanging Shang has Microsoft of phone, in afternoon I and received has let I provides various information screenshot of that bit Lady of anti-playing hotline, he with I said, they here processing can’t this problem, after she of communication, to I a website, let I to that Web site Shang again set out I of problem, waiting for customer service feedback phone. I asked her, why not deal with it, so I submitted a bunch of information and screenshots, let me wait so long time? She did not have a direct answer. So I in accordance with he of requirements again connection a a Web site, illustrates has I of situation, and left has themselves of contact way, does not to 5 minutes, I received has subsection N bit customer service Mr of phone, he told I front of processing he are see has, but due to he system of problem, cannot check see I of account, cannot to I handle refund, let I patience waiting for, in waiting for has number minutes Hou, he said first hanging off phone, let also one he of colleagues to processing, let I, 5 minutes, he will to I back dial phone. 5 minutes Hou, still is the Mr, he told I they system fault has, today cannot handle business, let I, tomorrow processing, and to private of on behalf of told I, currently China mainland area no processing WP8 things and feedback of team and head, helped I search has some Hong Kong and the Taiwan of Microsoft WP8 of team of contact way, I can tries to about with they feedback.
So far, my issue is still not resolved. Phones of this period I spent and time far beyond this refund costs 36 Yuan. Up to now, whether it is “software refund” or “time synchronization” problem, without any solution. I as a WP mobile phone users unprecedented sense of neglected and were playing with.
Microsoft Windows Phone company and your product, how you make me love you? I once told you unlimited support and affection, and I as a user in exchange for what? Look at your app store, search for QQ, to search for various versions of various providers. Search Twitter, various versions do not say, even the upgrade date is different, there are a variety of software, found a bunch, did allow users to select their own? I used the Windows Phone, Android not open source, I just want an official version. Also have a look at your store, a man called “Temple escape” game, the icon is right, the name is correct, scolding but look at the number of friends in the comments? That is not really flee the temple, only a few pictures, and this software is also paid. Does Microsoft applications online without any supervision? Fate of Android applications market do?
Well, if you can see here, I would like to thank reader my nagging, behind Windows Phone beautiful coats contains numerous small details need to be increased, I say good point: WP space too big is too big. As a using WP8 phone for more than two months of using who, I feeling very disappointed and regret, do for huge body of Microsoft, may you of Horn involved of area too more too more has, flawless taking into account WP8 in China mainland area of development, but please you remember, good of reputation and user experience are is by I such of general user mouth of, you playing has a general user, may does not has what loss, but you if injury has a user of heart, you of loss absolute does not just in moved Terminal competition in the of defeated, But Microsoft someday this golden fall.
I was yesterday [encounter] WP8 phone user I am sorry … … Author, thank you very much for my reply, and we clarified a number of issues here.
Contact EA 1, why not? EA currently in China to issue these games are conducted through several Chinese carriers agent (essentially both Tencent and SINA), not directly to end customers, so contact the EA is not used only by Microsoft and communicating agents.
2, I did not say Lumia920 is not good, but WP system makes me very disappointed, I believe WP have their bright spots, but service team on WP, so I can’t see the future, bad system updates, you can fix, but if this is a team problem, it is hard to see the future!
3, thanks many CB users to reply in the Forum, thank you very much.
4, I can’t say how much I advanced, but it can be considered a digital lover. I also used to escape a cell phone, but we were playing phone, should not be made the phone play me, this is my personal point of view, so I chose the revised edition. Secondly, I do not have black Android, but I can’t accept this system, also is the sentences vary with the individual, Android share is so high, so many fans support, I believe with his characteristic, to be successful, just my own he could not accept the kind of excessive openness and fragmentation. Purely a personal problem.
5, hope some friends not a personal attack, I am here only for my experience, perhaps Microsoft’s customer service is very good, but I was ‘ bad luck, have not caught up with good customer service.
6, thank you very much CB in the reply, Microsoft engineer, “Albin-hell”, you can help me, thank you!
7, do not say 36 is not worth, I consume far more than 36 dollars, I am not for the money, so you can get a very good after-sales service, in some of China’s service industry, we really need this persistence, otherwise consumers are trampled upon, do us?
10:00 receives a message Nokia, “thank you for the feedback you provided Nokia 920″, said in the letter: “we would like to invite you to join our Consumer Panel”, and to help improve our products and services, so I link to Nokia’s official website to fill out a bunch of forms and grading. No subsequent messages … …
11:01 receives “02133232800″ call, that was another lady call me, my phone yesterday, told me today, still can not refund because I use the PayPal payment, I asked her, Microsoft WP app stores in China, do you have any other ways of payment? She did not know. I told her: there is only one PayPal payment method. The lady told me she does not have permission, to reflect the situation to their superiors. To three days before you give me an answer, I told her that I had been waiting for two months now, she replied, I am: the complaint in my Department was started only yesterday, previous experience has nothing to do with them.