And the year Bachelor and mad shopping day and express when flying. The afternoon of November 11, new news reporter undercover agents Shen Tong-Guangzhou West Sports Express delivery, same day shipment has come down from the mountain. A footwear brand shop, shoes from everyday, only more than 10-feet, but the shop once I made that day to the about 20 boxes of packed goods, each with at least 15 pairs of shoes in the box.
Express pick up a package ready to be thrown to the other side.
Do not know who threw a package flying in mid-air.
Singles Day zero of the century began, many men and women were waiting in front of the computer, meeting of online shopping this year the luxurious feast. To refresh the page when they are excited, strumming hard when the mouse and keyboard, ever present a picture in the picture of the beautiful merchandise, when will was sent by courier to your own hands? Send package is complete, things still intact after all?
In fact, in early November, new news reporter “lurking” to the leading express company. “2011 award of Chinese logistics industry influence enterprise of the year”, “2011 best employers in China logistics enterprises”, Sto has a strong capacity within the Courier industry, as well as relatively good reputation.
Undercover reporters tried to pass this Sto delivery station observations, AB UNO disce omnes, discussion about express delivery stand outs at the basic level.
The undercover lasted nearly two weeks, during which, the reporter felt the strict demanding requirements of employee STO, also found in the “I” behind the principle of service, the company’s many problems. Among them, some questions does not draw the attention of journalists, some issues though prepared, but the experience still making journalists feel dismay.
Issue: violence against courier
“Fragile” identifies the ignored step on flat package into sacks
In late October, the reporters started to Guangzhou’s largest courier companies apply for delivery. After several drop off my resume and interview, Shen Tong-Guangzhou Branch Sports Express delivery station West finally agreed to hire journalists for delivery, delivery one dollar per ticket, is in accordance with company’s performance of collection, $ 2000 guaranteed minimum wage, no cap on. “People did express very exercise, we do spend more time here, 78,100 can make up to a month. “Head of a delivery station to encourage journalists.
November 2 starts the first day. Journalists see the legend of “sort of violence.” 8:30 A.M. day, company vans will courier to delivery of freight station. Staff pitched in to removed several sacks filled with packages from the car, picked up the bag fell to the package by the end of the ground. Dispatch station manager and scan scan will be responsible for the courier, delivery personnel are responsible for the express mail sorting have been scanned.
Each delivery is a fixed range of collection and delivery, call pickup courier, is based on the scope of delivery, delivery delivery area belong to a collation in the wrapped set. Sto selection package is simple: first delivery of station Hall “poll” blocks, each delivery is a small open space, used for finishing package; and then view the per-recipient of the shipment address, determine this who will send the package finally is also one of the most simple step, directly threw this shipment delivery on the ground.
Pickup the shipment process seems to be a “happy”, with one side open joke, skilled to express into a corner of the Hall. Meanwhile, from time to time have parcels sent by colleagues to hit while Maniang side also to color, grabbed a nearby parcel hit back, someone will pick up the rectangular-shaped parcel when the weapon to catch up with others.
Though some parcel marked “fragile things” words such as identity, but staff at the time of pickup’s disregard for the package identity, throw directly to vote. Even if some package heavier, cast vote for distant, are reluctant to take a few steps road, but to “Alley OOP”, through a few people threw threw the package to the specified location.
Packages sorted by region, they sat on its own little space to express scan job number, Pack and load. Some people sat directly on the package operations, some are packaged in hard and squeezed the shipment. Reporters have seen a delivery staff who do not hold full sacks, a package will be placed on the ground, standing jump press for five or six times, then stepped on a flat package in the package into sacks.
During the undercover reporters every day experience the sorting process is “let the courier flying”, almost never seen a parcel was handle with care. Asked why threw the parcel lost to go Express employees with respect, “habit”, and said working tension, courier, not to do so “busy”.
Issue II: lack of care
Staging express unattended with the wrong package to discover
Courier after pickup, will be sent to your address. Staff told reporters, Shen Tong company is provided every morning receive shipments must be in by customers before 12 o’clock noon on the day of delivery, afternoon the courier must be received before 7 o’clock that evening was customer delivery, late not only no delivery fee, also were punished by the company.
Undercover reporters found that they mostly act alone, to hurry, they tend to express “temporarily” in certain locations on your own part of the courier to delivery. Separate shipment and delivery, can easily courier lost.
On November 2, the reporter follows a surname FUNG, is responsible for building several sports Office, shipment destined for delivery the same day several large bags largest number of urban construction of building underground garage. He then shipment of several other office buildings remain in the garage property officer Office, with construction of express elevator up the stairs of the building. Then, journalists have been requested for shipment by floor classification, courier package similar to several floors up, piling up in the one-story building in fire-fighting channels.
Zhihou, reporters follow parts starting from the top floor down, sending shipments to complete each floor, go to the next floor of fire-fighting channels, taking just this shipment, delivery, repeatedly. Finally, the complete building packages, press conference and return to the underground garage, picked up the rest of the shipment to the next building, Office building.
According to the shipment number, each building delivery process from several tens of minutes to hours. In this process, always have a separate portion of the shipment and delivery, either within the fire-fighting channels or in the underground garage.
In addition, when some members too busy to care about, will be stored in a place not finish sending the shipment, please come and help other people. Journalists had been called to help, inside an office building in the underground garage of looking for someone to leave a dozen packages. Before the reporters moved in, and delivery has left, leaving these parcels in the underground garage behind a pillar, unattended.
“Doing so saves time, you don’t have to run up and down. Not every building can be done, you very close to this building, security guards, cleaners and do well with the building. Otherwise, the lost thing of your own pay. “He reminded journalists.
Reporters found that not only is Sto Express, many express company employees when sending parcels, to try to do things the easy way, will take a similar approach. Undercover for a long time, in some Office reception, underground garage, reporters can find the remnants of different express company in this package.
Delivery property of trouble to build up good relations officer is really trustworthy? Though sometimes staging around the shipment of some people, but others do not concentrate on care packages for delivery, are not aware of this package see how much. The reporters found that, once the package is lost, they might have difficulty finding and inform the delivery at the first time.
Reporters did a simple test, a desk clerk, Sinopec building imploding, wrong with tact (micro-blogging) 5 Express and leave the company. 10 minutes later, the reporter then returned with courier. Throughout the process, reporters not to provoke attention of properties of, flexible delivery of the company failed to found their own courier was taken away by others, also deposited in the package the next day.
Problem three: customer claims difficult
Not insured courier claims first sign and then escaped inspection responsibilities
First day from entering the bidding company, employees around reminded reporters that “good to keep an eye on the shipment, be sure not to lose or win some, you lose.” It is understood that Shen Tong company is also similar to the penalty provisions, each shipment, delivery staff will face a $ 500 fine, where delivery is required to bear the penalty of $ 500 within the company.
Once the shipment is lost what should I do? Days of employment, reporter to the more experienced delivery staff for advice. “If it is generally something like Taobao seller’s courier, the price is not worth $ 500, and quickly look for sender address in private, compensation payments, pay some more money or not, anyway, less than a corporate fine. “
If the sent items is valuable items such as mobile phones, Walkman, portable, was lost at the full price of compensation? “Leave him alone, how many can’t help but lose their (the sender) bid, even if the company, nor can they say how much compensation, the company would lose. “One veteran said, your valuables are insured, the insured amount for compensation, not insured by direct courier fee to account for 10 times,” the vast majority of people are not insured, to lose will lose up to 1000 blocks, half express delivery at your station. “
So-called “10 times double compensation” standard protocol from courier receipt behind. Not STO, most express company is printed in the agreement “is not insured, to compensation for freight of 10 times”. Although the format of the legal effect of the provisions to be determined, but after enough for the lost shipment claims process becomes difficult and complicated.
Sto during undercover, journalists have not yet found that online rumors of “express rampant embezzlement” issue, Shen Tong also strict order within the company employees must not misappropriation courier, may not be privately operated Express. However, you can say for sure is, for loss of valuables, as long as there is no conclusive evidence to prove that staff misappropriation, the staff is only used to take up to $ 500 of loss costs. The risk is clearly not too large.
“If the damage was it? “The reporter pointed to the ground deformation of the shipment box. “Appearance as long as no damage, broken into what has nothing to do with us. “To the reporters ‘ hands on ‘ experience: he usually asks the recipient to confirm package complete after signing, and then unpacking the goods,” the company will not be responsible for the complete package of items broken. “
Question four: Courier fees upset a mystery
Six freight can still profit more freight into the wallet
News that, effective November 1, Shen Tong Express charges rise-in-province shipment: each ticket in the original on the basis of 1 per cent to $ TRANS-province shipments: $ per kg in the original on the basis of 1 per cent. Up reasons for operating costs, shipping and automobile transportation cost increase. Prior to this, yuantong Express, pass in Courier fees will increase by $ 1.
Rising prices, Shen Tong freight express how much is the price? There is no unified standard? Charges by region? These issues has been accompanied by a reporter of the undercover operation. Unfortunately is, until the end of undercover agents, journalists have not lifted the Sto charging puzzle.
Undercover front, journalists had to the Sto service in Guangzhou line “020-83963555″, the operator called inter-provincial shipments weighing 1 kilogram costs $ 13, per 500 gram count after added weight. On the Sto express official website, press conference and did not find a unified charging standard.
In late October interview, journalists were given a below the line quoted by one-pass Express Pickup price list. A delivery station told reporters that when calculating the pickup merit pay each month, total statistics collection for that month, and then dividing by the number of pieces, get the average charges per shipment. If the average fee is $ 10, a collection of performance is calculated according to the total shipping 9%; average freight for $ 9, a collection of performance for general freight 8% delegates And so on, until the average freight charges for $ 6, 5% of total freight pickup are still available performance. This also means that, even if the average ticket express fee of only $ 6, pickup are still profitable, express delivery companies are still willing to pickup.
In addition, some large customers, such as large shipments of Taobao sellers, you can enjoy more preferential shipping price. “11·11″ night of the Bachelor, reporter to help express shop Taobao cargo weighed for a clothing brand, found outside the store clothing, regardless of province of introspection, one or two pieces of clothing inside package, freight only needed seven or eight dollars, heavy packages but also $ 12.
Due to the freight price is unknown, your profit has become possible. On October 30, before the reporter had not been hired, Wu Yang village in Sto dispatch stations running into an on-site customer, ready to send two dresses, to Beijing. “More than two pounds, is 20 blocks. “A female employee quotes. After charging, turned and asked the staff members conversion opened $ 20 note, put a few dollars into his pocket. The package of documents sent to the minimum as long as how much money? The staff did not tell the relative newcomer of a press conference.
“You are running business, such as ripe, to an area of your own separate development customers, I’ll give you a price, you then press the price collection. “Journalists have repeatedly asked about the quote price of collection problems, different delivery charge is such an answer.
Question five: poor delivery service
Words complained that the recipient rather than the door downstairs to send
In the Baidu search “delivery service poor” results can be related to 433,000. Many people have experienced bad temper of express personnel, even numbness of the mouth and the fight. In front of the reporter’s undercover agents Shen Tong Express, on October 27, a loss of Shen Tong express courier, in the South Campus of Sun Yat-sen University called “students are thieves”, and one of the girls fight, even showing a craft knife threat schools restrict the express into the school.
During the undercover operation, journalists saw Sto at the delivery point within this notice, sent to the parties an apology he had made understanding by the parties, also for delivery and delivery to the punishment. Circular requires all delivery points mistakes, pay attention to delivery of services to avoid conflict with the recipient.
However, this circular played a role is limited. Reporter during the undercover operation, see delivery and the recipient is as close as friends and also see some words for recipients, cynicism. In particular the shipment number, busy to come, do not give the recipient a good face.
On November 4, journalists accompanied a middle-aged delivery staff to Tianhe district near the village of delivery. Was carrying courier, and not into the village of door-to-door delivery, repeated calls urging the recipient collection, and complained about the recipients slow, slow to see people out.
10 minutes later, a girl out of the village, asking: “How are you? These days is what you bought, you don’t choose application you selected, so I ran over to bring you all the time, you’re killing me? “Bow girl signing away. “I get tired, and many people here, number, call them out, one slow, no return no. “Delivery continue to complain.
“Did express hope courier, the more the better, right? Send more to earn more. “The reporter asked.
“People will think so, sending long just not like this. Do get tired they are so much money, want to earn to be wearing them, rather given away early to go back to rest. “He replied.
Then, in the 12th when a hospital delivery, the persisting refused to get up the stairs, ask the recipient to go downstairs a pick-up. When reporters can help get up the stairs, he immediately rejected. “You gave such a trip, trip to trip me up later, you are not helping me, is me! “Said.
Even though the time is tight, this middle-aged man rather than at the hospital waiting for quarter of an hour downstairs, is not willing to run upstairs to send. Reporter noted that in addition to having to delivery Office, whether it is residential or hospital, market, were most reluctant to send up the stairs, elevators rather than sit. Typically, they will excuse saying “also on stock, cannot be separated from the people” and asked recipients to pickup. If you meet a recipient also Jiang insisted on stairs and numbness may occur between the two sides, and may even turn away, two-day delivery, the recipient to “continue to wait”.
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