“The N76? has not sold. comparison of listed when sold in the first two months of the fire, not now, rework many, N76 people did not ask the price, to ask the paint does not come off? you say it’s normal?” Princess fen of a mobile phone dealer reluctantly I complained.
“Dealers did not dare to hide from paint, you keep, up to two months also have to come back to you, anyway, is to” dealers paused and then said, “it is better to just tell people to buy a mobile phone, N76 really can fall paint.”
If you often see bus station advertising recently; if you have subscribed to mobile newspaper; if you are a mobile phone enthusiasts like visiting the Forum; if you’re a fan of Nokia, then your life and latest clamshell mobile phone Nokia N76 entangled relationships. this phone dealers, especially parallel distributors have a headache.
N76 people love and hate
Bus stop ads and mobile newspaper will let you see every day which claimed to be Nokia’s slim clamshell machine “talent shots”, while cell phone forums will bring N76 paint after “portrait photo”, as well as complaints of netizens on the N76 paint.
Paint for N76
As the world’s largest mobile phone manufacturer, Nokia products are always people of all ages, has just released mobile phone manufacturer Nokia in Q2 Quarterly market share up to 36.5% out about “Nokia” brand’s affection and loyalty. However in such a scene at the same time, N76 earphone hole design complaints of unreasonable and out paint to me the scene, an affidavit and scenery Tiger qi.
On July 23, the major domestic media reported United Kingdom Vodafone N76 paint issue sale news, shortly thereafter, N76 user also began slightly the size of the domestic complaints road.
At this time of domestic all large phone Forum Shang began is filled with with on N76 plating chromium spray off paint of complaints, almost in each a a asks N76 using feel of posts in, will was reminded must to carefully N76 of off paint problem, even has users will N76 of plating chromium painting all scraping off, self-deprecation has exposed material of phone for “Platinum version”. for this was called Nokia history Shang most beautiful intelligent phone of N76, has purchased of user difficult mask regret of meaning, prepared purchased of people is modified holding wait-and-see attitude.
Fortunately, experienced the “5,500 degumming event” Nokia is experienced.
23rd that afternoon, Nokia has issued official statements:
“N76 phone off paint phenomena appear on a small number of products for sale in June, we attach considerable importance to, and to take positive action, the company has found the solution to the problem and improvement on product.
If consumers use found in this issue, please contact local customer service center as soon as possible, or you can call customer service hotline at 400-8800-123, Nokia customer service center will provide maintenance services strictly in accordance with the relevant provisions of the three guarantees. “
No matter what, with official instructions always make people at ease.
Next test Nokia customer service.
Author dialed has Nokia Zhongguancun of customer service center phone, told has specific situation, customer service said, if user by holding N76 for licensed importers is can free for shell of replaced, but replaced Qian also need engineer of identification, determines is not human caused rear may for free replaced. most main of is, customer service to first determines has no latest of Shell to to user last of reply. This of experience author probably with he had reported had this thing of reporter were same.
There is no doubt that treated Nokia N76 paint problems of attitude is very positive, but I still have two doubts:
First of all, why can foreign sale of the N76, and domestic or hype?
N76 advertising also kept spreading, Metro station, bus station, Journal of sth Because N76 is China Mobile of custom machine, therefore it also appears in has every day sooner or later mobile of value-added service phone reported of countdown second Zhang color figure Shang, magazine also will it as fashion gift recommended to readers. but, concern phone news of people are know, Vodafone in sale N76 zhihou has began take has enrollment back to measures has. and we these domestic of user also in every day appreciation with N76 “polished of art according to”, continues to went into off paint of anger; also in stand with received phone Shi must pulling Xia headphones, and listening to with ” Human technology “lie off paint N76 user, running Nokia’s customer service every day and look forward to their mainstream mobile phones to pass” non-human factors “identification of sth We did not expect Pulpo is back, however, shell, why so hard? sale why so hard? even stopped advertising why so hard?
Second, even if all the users of cell phones can shell, then the user during this process the delayed event and energy, who will pay?
N76 so mass to appears off paint problem, headphones plug hole design error, this this on belonging to Nokia of errors, why let user to bear “phone for shell process in the 7-the 10 days of phone vacuum State”? this on can so bold to ignored user of feel did? to know, N76 is not Nokia appears of first paragraph problem phone, set movement, and music and the-style Yu one of 5,500 and super thin bar machine 6,300 also are had is problem large, also had injury has many user of heart, N76, don’t add wound down it.
We have to admit, Nokia, as is currently the most powerful consumer electronics companies, product market segments, marketing strategy and on the user’s culture is almost perfect. but is, unfortunately, we know things and products are not perfect does not exist, for consumers, we need more rational consumption, rather than as a rash, as the blind out of pocket.