Thanks WP8 fans net drop
Whatmobile.net reports, regardless of whether you are loyal users of the Symbian, Nokia decided two years ago to replace the Windows Phone Platform Symbian platform as a leading smartphone platforms, this step has gone back to square one. After a two-year transitional period, do you think that Nokia is also good as before? Don’t know how you would like to, but from the United Kingdom of the polling agency YouGov findings, Lumia Nokia mobile phone customer satisfaction is good.
During the December 12, 2012, YouGov 4,169 United Kingdom adults conducted online surveys. Results show that most Lumia users think the new platform for mobile phones is satisfactory, is more willing to recommend the phone to other people.
In December 2011, 99% of select Symbian Nokia Smartphone users system, only 1% users purchase a Windows Phone. A year later, 40% of Nokia Smartphone users choose Windows Phone system, they have also been Lumia phone customer satisfaction significantly improved.
YouGov pointed out that the customer degree of satisfaction with the largest increase in the last 3 months, a cell phone under the 42% of Nokia users say they would choose Lumia. In September, a figure only 30%, this new Lumia WP8 also listed are inseparable.
During the September 2012 to may, Nokia user support from five rose to 32%, while detractors are dropped to 4% per cent.
Satisfaction rate of Lumia and Nokia mobile phone of reliability, speed and network connection speed is inseparable, YouGov said. Company satisfaction rates are concentrated in four main areas to investigate include: battery life, camera quality, call connection speed and product quality of the fuselage. Nokia Lumia handsets with longer battery life, excellent call quality and great on-board camera gained a high reputation.
“Nokia Lumia phone reputation to win back customers play a vital role, it is regarded as the best quality by consumers until now smart phone brands. ”
Had to point out that, as Nokia’s main competitors, Apple iPhone loyalty rating remained at 80% per cent, are still 60% about Symbian mobile phone users intend to replace other brands of mobile phones.
YouGov Deputy, Russell Feld said: “how to keep users have become key aspects of Smartphone competition. ”