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Posts Tagged ‘E-commerce-C2C’

After the first day of work: Express customer service computer “pop up” 500 work orders

March 15th, 2013 No comments

Luo yan is jiaxing express company’s customer service, 27 years of age. Into the Office early in the morning, and as in previous years, no any open surprise. An open system, there are opposers, tightly packed single, at least 500, and the data is also on the rise. On the list, some, some pick-up, communication is needed to explain and arrange courier, Dan Bei note. Tightly packed the contents of her dizziness. Delivery also persistently makes telephone calls complaining: “I call for more than an hour, still no courier pickup? ”

Sin Ah! Courier has not been back in the field, pickup and delivery, staffing is not enough! Luo yan was secretly complain, but mouth is constantly good words, and arrange courier in the past.

Luo Yan says, some outlets over more than 10 people to work on weekdays, but spring festival there were only two or three people on duty, express little mountain, time to delivery.

The result, recipient complaints, express also have complaints. Courier: “clearly wrote above holidays can also be a pickup, a cell phone but no one answered, not Ah! ”

Luo yan in the past, the other side says “my guest, you ask him to come tomorrow! “Then hung up the phone right away.

8 hours down, Luo yan did not know how much a phone knock how many words. Although dry mouth, but she did not dare to drink water, because there was no time to go to the toilet.

She said that so many days finishing Xu Rui, ran out in only one day, can’t even ride a car battery home effort is running out.

Reporter Huang Na

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Courier New rules banning open-air threw the parcel must be unpacked Visually Inspected

March 15th, 2013 No comments

Express flew at the sorting centre, courier knowing that it would be “dangerous goods” circulated as received without errors, items damaged during the express claims no … … With the rapid development of express services, express the chaos are endless. Yesterday, the Beijing municipal regulation and safety management of express services (draft) public consultation, specification for some of these phenomena, which provided express delivery companies must not open the pickup of goods.

Express delivery companies to be licensed

Municipal Legislative Affairs Office official said that there were still a large number of enterprises without express permission from the business express business, security issues and criminality are lurking, in an unknown state. Therefore, it is necessary to adopt legislation norms in the form of. Based on this, the threshold for working in the express business to refine the draft, requirements, business express business, express business permission according to law.

The draft stipulates that the express business permission in this city, should also have 1 or more standards-compliant express processing places, setting more than 4 business premises, an area of not less than 50 square meters, configured with 4 more in line with the standards for the transport of motor vehicles, and other conditions.

Refusing inspection of the shipment is not acceptance

Draft also requests, express delivery companies express channel security system should be established. Express delivery companies and users should comply with national franchises on letters and relevant provisions prohibiting, restricting the delivery items.

Draft also requested express delivery companies outside the acceptance letters express, should be Visually Inspected in accordance with the provisions on the spot, and with a Visual inspection stamp. User refuses inspection, no acceptance.

Express delivery companies, such as access to online shopping, home shopping and mail-order operators entrusted with, long-term, multiple express service, can be Visually Inspected in an appropriate manner, but should sign safeguards agreements with operators and identification Visually Inspected the courier waybill stamped on agreement, guarantee the safety of express delivery. Within one month after the signing of the security agreement should be reported to post management record.

Express delivery companies banned open-air pickup

After the much-criticized Express user express open, incorrectly sorting problems, it explicitly provides, express delivery companies shall, in open spaces the pickup of the shipment. Violations by the postal administration ordered corrective action, and a fine of 2000.

At the same time, called for in the draft, express delivery of closed vehicles should be used. And the adoption of uniform identification of the dedicated Express service. Express place, shipment processing sites should be installed in accordance with national and industry standards for video surveillance system, covering mail, sorting, Stockpiling and other production sites. Or are not installed monitoring equipment is not functioning properly, by the postal administration ordered corrective action and more than 1000 RMB 10,000 yuan fine; overdue correction, more than 10,000 yuan to 30,000 yuan fine.

Setting up user information security

In order to strengthen the management of express delivery companies, draft, express delivery companies should credit management and properly handle the objections made by the users on the quality of service. User is not satisfied with the processing of complaints to postal administrations, postal management should be dealt with according to law, and to respond to from the date of receipt of the complaint in the 30th.

Under the draft, postal, express services, this regulation should be established by management information platform, strengthen the supervision and management of express business, and incorporated into the enterprise credit information system of this city, to the public according to law.

Express single issue frequently exposed customer information, the draft stipulates that the Express Corporate Express air waybill should be established in-kind and management system of electronic data files, take technical measures to ensure that users of information security. Express consignment saved should be met in kind express service standards for archival retention. Save after the expiry, in accordance with the provisions set for destruction.

≫> question Check out the naked eye of dangerous goods

The King often express articles, draft “shall, in open spaces the pickup courier” provisions in favour of attitudes, in his view, the courier pickup express “freefall” frequent the city’s standard response to the more stringent rules, fined 2000 Yuan may not be able to fundamentally eliminate the occurrence of this phenomenon.

“Deny no acceptance inspection on the spot” provisions, Mr Wang believes that understands this provide for security reasons, but not all dangerous goods can pass inspection depending on the test, so related equipment security measures should also be strengthened. At the same time, in order to protect the privacy of customers may be rejected. In addition, some express delivery companies to compete for customers, I’m afraid it will be difficult to perform.


[Video] courier mail such as throwing garbage

Express-equipped big bag from under Van rear seats, such as throw the trash on the ground, followed by courier in the flower beds next to the pickup, which express also marked “fragile, handle with care”, the words … … A few days ago, called “really making a courier company employee savage throwing a message” video in the Internet, causing many users concerned, they wanted to express such “barbaric acts” can be improved.

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Express lost Recovery save fuzzy strip experts say payment limits to be quantified

March 13th, 2013 No comments

According to the voice of the news aspect of the report, the past few days, online people who Tan themselves sad collection of online shopping around have, almost without exception, the courier delays phenomenon after pledge to promise. In recent years, with the rapid development of express industry, “growing worry” has become increasingly prominent.

If during the Spring Festival “express displeasure” forgiven, in normal times, shipment damage and loss is not uncommon, particularly people lit. Many people have encountered express lost rights, receive only a small amount of payment experiences, and some even feel like “phone bricks” such extreme cases.

According to the data published by the national post office, in 2012, the national courier service enterprises above designated size business grew over 50%, completed 5.69 billion, but according to industry average wear rates of 3%, express delivery companies need to address compensation for the number of messages a day nearly 470,000. But until now, questions relating to shipments damage and lost what should I pay, still does not have a clear answer.

Mr Zhao: February 26 from Tibet to me it’s a courier, March 1 when the shipment arrived, I asked the goods out of the box, when opening package that already has gone, and only a package outer packing bags, then I would have refused.

Talk of human surname Zhao, Jilin. Earlier this year, we wrote about him because the articles express lost thousands of dollars, for 17 days during the process of safeguarding micro-blogging. February 26, Zhao Mr of family from Tibet to Jilin to he made has a copies Express, inside loaded has a only water Cup, a double shoes and a backpack, and 5 days after Express reaches of when, water Cup also in, and shoes also in, backpack is didn’t has, package Shang clear of breaking leak traces let Zhao Mr finds, themselves this value 3,000 yuan of backpack is people stole has.

From the express delivery company said “only three times times the compensation for freight”, to compensation for “five times times the freight in the form contract” until full compensation, Mr Zhao’s experience is now a true portrayal of such disputes.

Then, courier lost the end can not be paid pursuant to the postal Act three times times the compensation? State Post Bureau officials have made it clear.

Director of the State Post Office Ma Junsheng: postal law that is universal postal services, letters, parcels, up to ten kilograms of Exchange, and is effective for printed, press the (postage) three times, and express how lost? Civil contracts.

This year March 1, new the United express market management approach under will official purposes, which for related compensation made provides: If enterprise and user has agreed, in accordance with agreed processing, for no agreed, and also no insured of express, in accordance with the United Postal law under, and the United contract law under, related legal provides compensation, that in accordance with delivery or should delivery Shi goods reaches to of market price calculation, by consumers is responsible for proof.

However, at the time when sending express express consumers fill out details on the single, most will have a courier company in advance to develop standard contract, affirming that only assume liability for courier costs three to five times. Interview with Deputy Director of the State post market supervision Division had clearly stated that this contract and not compliant.

Interview with: our open choice of provisions were agreed upon by the two sides, for the enterprises concerned not only provide a maximum limit losses resulting from such compensation does not exist on the question of fairness to consumers.

Provided pursuant to the postal Act, the law of contract disputes, is unable to format prescribed by the confusion caused by the contract, is about measures for the purposes of the new express market management clearly cannot completely solve the difficult problem of compensation. So, relevant authorities have no further statement about the compensation criteria can be unified?

Early in 2008, the State Post Bureau, the State administration for industry and Commerce jointly issued the domestic express service contract demonstration text already contains the relevant content in the new approach, courier company they use their own format established by contract.

Express Logistics Advisory Network Chief Advisor Xu believes that models do not have the force of law in the relevant sector, a variety of standard contract to consumers ‘ brings a great deal of difficulty.

Xu: it does not have the force of law, the Court held that it is sector norms and practical justice which he had said was in accordance with the law on Contracts Contract decisions. Each lost a shipment to prosecute a consumer finds a form contract articles if there are any problems are going to court, costs are high, which is unfair to the people. At the same time, express delivery companies, courier lost did not know how much to pay, isn’t it also unfair.

National postal management meeting, held at the beginning of this year, State Post Bureau to express loss damages, payment problems made it clear: many of the company’s existing contract this year must be in the format you want to change.

Ma Junsheng: prior to that, the national post office, the trade and Industry Bureau has recommended a standard contract, but by now you would be useless. You don’t have to say anything (postage) three times, five times times for payment, which of course is you have provisions of the King. Don’t change this you have to change, not this year.

However, even the abolition of the courier company has a number of so-called “overbearing clause” form contract, will be able to solve the problem? Xu is not promising. In his view, to really solve the problem, must be addressed through further amendments to the postal law, shipment against loss, damage recovery limits gives quantitative requirements.

Material: the Contracts Act is in fact a host law as early as in the postal Act, there is no express specification, also could not establish a contract specifically for express delivery. Only amendments to the postal law, can learn from the Aviation Act, can learn from the Railway Act, to establish a payment standard, set a little higher. Such as civil aviation standards pays 100 per kg blocks, you can set up 200 pieces per kg, if you buy the insurance, in accordance with the insurance and indemnity.

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EBay new homepage published soon falls flow layout reproduction

March 13th, 2013 No comments

EBay new personalized home page on United States users. TechCrunch higher evaluation after the trial on the new home page, but there are also analysts on the new design did not buy it, and written analysis.

The redesign, is aging out of eBay sites, a major improvement. However it is unfortunate, this attempt was disappointing – it is clear that eBay once again missed the opportunity, no transmutation can bring a leap to the shopping experience.

EBay has been the market, consists mainly of partition search and product categories, but such site organization concepts have very stale.

New eBay with “interest” (interests), replaced the original search, and with Pinterest, tiled display similar layouts. This picture Visual social networking site, with unique design, has attracted numerous copycat.

New eBay changes is not people-oriented

Redesign for eBay raise high hopes in the industry, and this company also does the reload the original capital, numerous talented startups in the Pocket, that many outstanding New York team Hunch and Svpply.

Technology site TechCrunch, invited to preview the redesigned Web site in advance and claim that eBay “around the user”. This is a very bold assessment, it was hoped that this would be true, of course, but judging from our trial experience, such a description has not been verified.

New eBay that analyzes the customer has already been browsing or purchasing a product, to guess the user’s preferences, and translate this information into “interest”, thus saving you the trouble of searching.

Therefore, eBay Web site redesign, simply eliminating the need for users to search by time, thinking organizations language, how to enter keyword phrase queries, as well as time. This customer-oriented, there is no absolute correlation, in essence, eBay is in the old frame, found the most easiest methods.

The problem is that such incremental improvements, and eBay must not be allowed to enter into the business areas of most need to reach, or “social discovery”.

Want to avoid strong competition from Amazon, eBay needs to do is not to show customers what they want, but they never know who they want which are placed in front of the user.

Flash purchase sites, coupon sites have had amazing success, and people usually assume that, this is only because the discounting gimmick. However, after in-depth analysis will find that this new form of e-commerce, truly, are creating the scarcity and novelty – entity stores give customers the feeling of excitement, online shopping has also been copied. This A-Z great product and quick-connect and Amazon search is very different from, but it’s more interesting.

EBay’s ambitious goals

Recently, a person familiar with eBay product plans, reveal to us a new eBay a more radical vision.

Most important is, this plan will take back to their eBay Foundation for success – a social network surrounding e-commerce–consumers buying goods from the hands of others. However, in the middle of trying to compete with Amazon, eBay removes personalized from your own Web site-and at the same time, it also wipes to wipe the human qualities.

Now eBay sites, selling price persons user name be covered by the system, when consumers do not even know what they’re bidding, who was competing, also do not know who has won the auction. Because everything is anonymous, what fun and just do this have?

Reinventing the new eBay, will allow users to look back upon buyers and sellers. Now while these features on the eBay Web site still exists in a certain way, but has been overwhelmed by information, feature.

EBay of real social redesign, will let you follow interesting people, and not just “interest”.

However, eBay has to find a place to start. Launched a new home page, very likely is the foundation of eBay went further.

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After shops gradually opened Express was not expected and explosive warehouse

March 11th, 2013 No comments

“Parents, you purchase goods can ship tomorrow, Oh! “The Lunar New Year holiday, online shopping has begun active in people’s lives. As the post-holiday shopping again, express delivery industry is also facing a new round of peaks appear. At present, the Sto and romantic charm, yuantong express company was started operation yesterday, express delivery and normal. Although some of his new year’s Courier is still not available, rhythm express Jia de Plaza branch, Mr LEE, told reporters that local couriers had been deployed to succeed, not has wrong-footed, affect the express-delivery time.

Accumulate before the holiday online shopping need to “Digest”

Journalists log on Taobao, the days when online shopping mall cats found that nearly 90% online stores have resumed operations. Among them, Taobao has been a friendly reminder: “during the Spring Festival holiday, namely from February 2 to February 19 successful payment orders, there may be delayed to February 22 issue! “At the same time, shop owners put up notices, as a normal business, most shop shipping time between 17th-19th.

It is understood that during the Spring Festival, most of the express company’s backlog is not much, so this two day delivery volume is not large. However, the Festival does not ship online orders only, get together after issuing the backlog of shipments, which was facing delivery by courier staff returned to work just peak.

Methodical delivery not expected “explosive cartridge”

“During the Spring Festival break, combined with some customers own pick-up, warehouse has basically emptied, leaving only a few remain. “Sto Express Courier pony says, this two-day delivery is not too busy, relatively speaking a collection instead of a little more, because” Internet shop opened shops are bound to backlog of orders issued during the holidays is estimated to be more and more. “Colt is the same, pass, tact and other express courier company represents, obtain more day by day, your more than sending out more than twice times,” over leisurely years busy right away. ”

In the express delivery business for many years, Mr LEE said: “every time after the long holiday, Express has a peak of collection and delivery, years ago,” double 11 “shopping spree has nearly led to explosive cartridge. Coupled with bad weather, traffic jams, definitely increased the difficulty of the delivery. ”

Shun Feng Suyun staff said, in response to the upcoming summit, they are already well prepared, increase personnel and vehicles must express at any time, and extend the appropriate delivery times of the day to ease delivery pressure, ensure that the goods delivered as soon as possible.

But several courier companies in charge also believes that, although after the Spring Festival express and set off a small climax, but there will not be “explosive cartridge”. “Compared to online shopping spree during the Festival will definitely have to take it easy. “Was also suggested, how to cope with snow and squally weather, fast shipment sent on time to the people who are the most immediate and critical issue.

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Online shopping “package mail” return of goods shall bear the shipping lawyers: as the case may be

March 8th, 2013 No comments

After buying clothes from the Web, not returned, businesses are asking the buyer to take round-trip courier costs, such a request is reasonable? This morning, Mr Wang Fuzhou call our network hotline said, he recently purchased a dress from the Internet and returns when it encounters these problems. In this regard, legal experts say, buyers return do you need two-way delivery costs should be paid, as the case may be.

Online clothing does not fit required return

Mr Wang told reporters, on January 25, he buy a coat from the Internet, after you haggle with the merchants, to price of 160 Yuan and promised to e-mail. “Due to the usually busy, no time to buy new clothes, just a convenient online shopping. Even when is midnight more than 1 point, but selling attitude is good, not only helps me buy clothes sizes, and the discounted price, contract payments that night. “He said.

Express on the eve of Spring Festival is still real to force, it took just two days he received a purchased coats. However, the online shopping is unlike the past, satisfaction of the King.

“Found after trying on clothes is smaller than imagined, to view after you purchase the size that’s right, online consultation with businesses about return. “Mr Wang said that due to the Chinese new year is approaching, businesses require their ill-fitting clothes before returning to, if the warehouse is not larger sizes in stock for which you will refund.

After about three or four days, Wang confirmed after the other party has been out of stock, will refund.

  Buyers to the two-way freight should be required, as the case may be,

However, the merchant refused the price return of Mr Wang’s application on the grounds that Mr Wang to pay delivery costs of goods back and forth.

In response, Wang said that the merchant’s refund request could not be understood. “The commodities business commitment package mail, should be paid by the business courier costs. In return, I paid the $ 10 worth of delivery costs, businesses to the clothes. “Mr Wang, return of goods to buyers bear the costs already committed to express mail the package, it is not reasonable. In consultation with the business with no fruit, Wang Xian was born on February 14 to the management of online shopping “Taobao” application “Taobao intervention”.

Online shopping “package mail” return of goods, whether buyers need to pay postage for two-way? On this issue, Zhang Hanwei reporters consulted the Fujian area unified law firm lawyers. In his view, businesses require the buyer to pay the two-way delivery costs are reasonable, but as the case may be. He said that buyers return reason is not because the quality of clothing led to return, but buyers purchased clothing sizes don’t fit, in some sense belongs to the buyer’s fault, it cannot ask the seller to bear the loss; and the case, businesses requiring buyers to bear double freight rates were reasonable. Conversely, if the clothing quality problems caused by the return, the seller shall bear an appropriate shipping costs. In addition, the lawyers said, sellers free of charge at the point of sale if you have publicly acknowledged return, then that case buyers are having to bear the cost of return.

As of departed or arrived at, Mr Wang said, in coordination with the third party and the Merchant refund agreements reached. Businesses are willing to include the full return.

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Beijing intends to provide express delivery companies periodically destroy express single leakproof privacy

March 7th, 2013 No comments

Write Express has its own name, mobile phone number, address, case was leaked by express company do? The Beijing municipal regulation and safety management of express services (draft) published yesterday, provides express single “save expiry, are destroyed centrally in accordance with regulations”.


Express single regular focused destruction

Phenomenon: many customers have expressed concern at the express orders to disclose personal information.

Draft: Express Corporate Express air waybill should be established in-kind and management system of electronic data files, take technical measures to ensure that users of information security. Express consignment saved should be met in kind express service standards for archival retention. Save after the expiry, in accordance with the provisions set for destruction.

Postal, express services, this regulation should be established by management information platform, strengthen the supervision and management of express business, and incorporated into the enterprise credit information system of this city, to the public according to law.

Disputes for Express, express delivery companies should be appropriately dealt with objections made by the users on the quality of service. Users were dissatisfied with the results, you can complaint to the postal administrations, postal management should be dealt with according to law, and the date of receipt of the complaint within the 30th responded.

Reporter queries come into effect on May 1 of last year’s series national standards about to express service, domestic express consignment kind of shelf life, should meet the needs of express disputes and compensation, should be not less than 1 year, the electronic record-keeping period should not be less than 2 years. International Express, Hong Kong and Macao express waybill physical shelf life should not be less than 6 months. A leading courier company staff told reporters that the waybill in kind should be sent to the specified printing plant on a regular basis, into pulp, avoiding disclosure of user information.

Must provide phone search service

At present, a large number of business express business enterprises do not obtain express permission, security issues, and crime is actually hidden, unknown status. In this connection, the draft from the production sites, service companies and refinement, such as professional qualifications, ability to ship the parcels express business license conditions, for example, express delivery companies need to be able to telephone enquiries provide delivery express service, with shipment tracking information network. In addition, express delivery companies to the postal authorities for the record, no record may be fined 2000 Yuan fine.


Women buy throwing packing men by mailing address entered the room after killing

Last July, female white-collar workers in Xiamen Liu yan was killed at home, the police identified the suspect as a community of men living with Chen Hai-ping, Fujian recently maintained Chen Hai-ping of death sentences in the High Court. Liu Yan weekdays like online shopping, mailing information on the box is not torn and thrown away, Chen Hai-Ping has no intention of seeing after posing as a courier company employee, break-in, Liu Yan killed in the fighting.


Selling products to private information note: express package do not arbitrarily discarded

With the rapid development of network information industry, online shopping has become the lifestyle of many young and middle-aged groups. Convenient and easy to save money at the same time, private information are also exposed to the buyers. Screen out people more careless, often readily discarded express package. It doesn’t matter that lost, an individual’s name, address, telephone selling products, which once were the bad guys would be unthinkable.

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Taobao shop ownership once “divorce transfer” and “succession of death” first test the water

March 7th, 2013 No comments

In July and October last year, Taobao shop owners of Hangzhou has two young sudden death, apart from the sad, leaving a very realistic question. Two ordeals do shop “Crown” level, both the customer and the business as a whole, that contains a great deal of interest. How to continue? Taobao shops existing rules are not by any means the sale, rental or gift to others. Shopkeepers no longer operate online stores only closed one identity can only be opened a shop in Taobao. In other words, all are subject to a real certification of registered persons shall not transfer easily.

But yesterday, the Taobao to this newspaper disclosed scoop: Taobao shop transfer “no” policy is expected to loose, subject to the judgment in the justice sector, the first open hole is “dead inheritance” and “divorce transfer” two situations.

Further rules will be introduced in the first half of this year. At that time, Taobao online request channel, the owner can submit a transfer request online.

“Divorce transfer” has a realistic action

Wang Yongqing, from Beijing. Contact him yesterday when he was out of the Court, he and his ex-wife divorce some follow-up questions.

Wang Yongqing and Xiaowu married in 2007. Xiao Wu a Taobao shop are registered (registration and account is Xiao Wu), operation of milk powder and baby products.

Good business progress, Wang Yongqing has resigned, dedicated business shop.

In 2011, and the two divorce. Shops have done “Crown” level, nearly million yuan in sales each year. Existing rules is considered to Taobao, shop cannot be transferred, and the two agree in the divorce settlement: shop run by Wang Yongqing, shops belonging to the common property of the spouses, Wang Yongqing requires Xiao Wu in cash compensation.

Although Wang Yongqing became a shop who actually operate, but Xiao Wu remains the owner. After a short time, this “private agreement” on the issue.

On the issue of divorce, Xiao Wu and Wang Yongqing very unpleasant. Young Wu Yun himself also is the owner of the rights, and draw more than 100,000 yuan from the PayPal account turnover, opening new stores, also in shops posting messages, to direct all customers to their stores.

Leaving Wang Yongqing, is almost empty shell of a shop.

Wang Yongqing to the courts. Division involving the online shop, lawsuit has gone through a second trial. Eventually Wang Yongqing produced more domestic in and out of the voucher to prove themselves who actually operate the shop. Judgment of the Court, shop awarded Wang Yongqing Wang Xiao Wu in cash compensation.

With this judgment, Taobao shop operator was brought up in the background to Wu Wang Yongqing, the original shop reputation don’t change.

Ownership once the premise is legally recognized

Taobao under existing rules, shops are not by any means the sale, rental or gift to others.

Also there is like Wang Yongqing, as well as the owner passed away, shop continued to issue. Taobao is normally based on court-related rights (ownership) found that changes in the background.

Yesterday, yan said Taobao sellers operations staff, the so-called “once” also needs to be a legally binding instrument on the basis of realistic operating conditions, Taobao is very difficult to make a decision on its own.

Couple shop, belonging specifically to shop in the divorce agreement, notarized, as provided to applications based on Taobao. Or, as Wang Yongqing as directly from the Court’s decision.

And, for example the owner passed away, if there is more than one heir, it was agreed that inherited by one shop, the “right” notarized, Taobao is also recognized. As we reported the unfortunate death of little. Shop registered person is small, although the shop that he and “wife” small Zhai a common operation, but he and Xiao Zhai only at home for wine, did not apply for a marriage certificate, from a legal point of view, small estate, executor of Chak no small, little parental consent, small Zhai also not eligible to inherit the shop.

Such as small Zhai, even after lifting the Taobao won’t be transfer. Because, Taobao shop is premised on the legal recognition of transfer.

Draft ownership rules next week

Next week, Taobao will be announced at the Forum draft ownership rules, seek the views of the majority of Amoy friend and owner, if you agree, “divorce transfer” and “succession of death” in the first half of this year, on the development of the new rules.

Yan said that Taobao shops not transferable, because credit, praised rate was shop built up long-term business, shops can only be certified by the real owner operated to protect online reputation will not be affected. Now even if it’s just part of the ivory trade, they are also taken into account. Succession of shops, taking into account the actual operational, there will be many supporting details, such as successors if parents are over 70 years of age, cannot inherit shop, inheriting people such as small children cannot inherit.

After the new rules, Taobao will be opened to divorce, inheritance, transfer of two types of shops on line to apply for entrance.

A few days ago, in online forums, small second has thrown like ivory. At present there are 100,000 click, 2,147 reply, sellers are basically support divorce cases can transfer shops. Moreover, the netizens are clearly not met only “divorced” and “dead” two cases of transfer.

It has been suggested that if at the beginning of Taobao business, with their own identity information to register, if due to go abroad or during work time, can no longer continue to operate online donation of relatives or others, in Taobao, this is not allowed under the current policy.

It was also stated that: as sellers, we are likely to encounter a variety of unexpected things. Simple cooperation between friends are not happy, you must divide shop ownership; parents, loved ones don’t have the time or are not easy to help you handle the relevant matters, wishes to transfer or transfer when you shop, facing the same vesting issues, such as registration information changes.

Subject to “divorce management online shop we do” on the head, plenty of those feelings of young people on the Internet, said said, “not for the money, hurt” fermentation.

Free as the store transfer impossible

On November 30 last year, Taobao cat + day sales exceeded 1 trillion yuan, private electricity supplier formally entered the trillions of times (comparable to the enterprises, such as PetroChina 2011 annual operating revenue exceeded 2 trillion yuan).

When e-commerce into the outbreak period, thriving on the online stores are increasingly going online and offline have a breakthrough. For example, some high prestige shop will also like the store, in the “black” on the purchase and transfer of market. It is said that a black Crown shop transfer fees up to hundreds of thousands of.

However, Taobao said to fully open up the transfer, certainly not practised within a short time.

Shops and stores are not the same. Consumers buying goods in the store, or near the commodity to face judgment. Online shopping, online reputation in the past had a big impact on consumption. Once the operator transformation takes place, difficult to ensure that the business channels and the concept of continuity.

So, shop ownership issues inherent addressed the interests of both sides. Sellers who want to shop to freely transfer, feel that it is their interest and consistency of consumers need to shop operators to ensure that their judgement.

Yan says, open only to step and each step will be very cautious, if customers tell us is not good, would be suspended.

And starting a higher input of the larger shops, is the number of partners from the outset, usually several partners to register a company, the name of a company to apply for registration online, then the transfer between partners or in and out, not coverage of the ownership rules, they can be dealt with under the companies act of their assets.

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Turnover up Taobao doubled during the Spring Festival: flower most favored

March 6th, 2013 No comments

On February 16, according to Taobao, Taobao plus 7 days day Chinese new year Spring Festival high total turnover last year of a cat 97.2%, contract number 96.6%. Among them, the Valentine’s day stimulated, flower class during the Spring Festival the largest growth in turnover, rose 10 times, and 175 Yuan in per capita spending from last year embarked on a 200 Yuan.

According to data from Taobao, Shanghai remains the cities with the most people buy flowers during the Spring Festival, there were 6,351 people buy. In addition to flowers, adult products, pet supplies, outdoor supplies, also has more than 1 time of growth.

Relative to the physical objects such as clothing, shoes, hats, flowers, electronic ticketing, and other virtual goods as a result of less Express, during this year’s holiday, attractions tickets for both the transaction number and the transaction amount has doubled over the same period last year, 1 time.

Due to the exceptionally busy lunar new year film market this year, also makes films in holiday online shopping market a dark horse. Statistics according to Taobao, within 7 days of the Festival, has sold 222,000 tickets, closing ring before the increase in the number 56%, 162% more than over the same period last year. February 14 Valentine’s day movie ticket sales, in all regions, Beijing most people buying movie tickets.

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Cats may be cancelled “double 11″

February 27th, 2013 No comments

“Day cat may cancel ‘ double-11 ‘ promotion, Alibaba group actually had discussions on this issue for a very long time. “ Sources close to Ali Baba tells me. Although Ali PR had a similar message last year dismissed as “unfounded” (double 11 in 2012 after a group of senior “Taobao second” Cat revealed days to cancel the double), but considering the logic of the above sources and Alibaba redeem oneself deal with Yahoo, this possibility does not seem to be no.

The news source revealed that Alibaba, where appropriate, the matter was mainly due to market considerations.

While, according to Alibaba and Yahoo signed of redeem oneself agreement, its must in December 2015 zhiqian listed, only right to IPO price repurchase remaining 20% equity in the of half; other hand every day promotions is equal to no promotions, if always discount, actual is in derogation merchant value and interests, and Western shareholders does not like domestic, on merchant long-term come of promotions acts by brings of negative benefits has larger and more clear of consciousness.

Western also has “Thanksgiving” cases of this kind. In 1941, Roosevelt made the Thanksgiving to the fourth Thursday of November each year, slowly with Thanksgiving to a “Black Friday”, which is United States consumer shopping festivals, however, Western countries generally do not have such a large-scale sales promotion acts, they think it is an act of derogation to the merchant.

In the Amazon, don’t see the fierce wave of promotions. In General, Western businesses on the cargo for a certain level of planning, if not the season brand to the distant long-term promotional sales OUTLET. COACH handbags brand, for example, the United States users can usually be OUTLET stores buy 50% discount call back 80 percent of the package, but these packages usually brands of goods for the first quarter. By Alibaba platforms directly meddling with the merchant to use promotions to the resources of the whole society on a wave after wave, is only the second half of last year, including “double 11″, “double 12″, “new year” promotion.

“If the shopping section too often, will slowly lose their attractiveness. Because discounts every day, would be tantamount to no discount. “Last year against the successive wave of promotions in the Mainland of China boom, Director of the Department of sociology at the University of Hong Kong Lui Tai pointed out. In other words, through the commercial chain go holiday promotions, while happy and businesses, or even the logistics system to gain prosperity, but in the long run, this may be a false prosperity.

“Double 11″ by Alibaba to create five years ago, which had hit a record of global e-commerce site, “holidays are always bound together and mass consumption. “The beginning of 20th century, United States Economist, System tuosidan·bangde·fanbolun, an economist, said that, while the clever thing about Ali is: playing to create a festive and bursts climax as it helps businesses improve sales, Alibaba themselves, of course, also earned a ticket. More successful was that were xieguo into “double 11″ not only single men and women.

But after years of Carnival, many merchants involved in this promotional holiday is to do, and all businesses know what volume carries behind, high sales does not mean that is the winner, due to the surge in orders, explosive warehouse happens to many shops, and the delivery lag is tested against the merchant ship.

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