IPhone4 global warranty is shrinking
When consumers with overseas purchases “global security” product back home, fails and is ready to repair, but experienced warranty shrink. Yesterday, Mr Wu in 315 consumer complaints network reflects his Canada bought a iPhone4, but is unable to repair after the failed,“manufacturers in the China direct store told me that, must take the defective product return Canada repair. ”
Context of global security plan without China?
On February 12, Mr NG Apple is located in the Canada direct store bought a iPhone4 mobile phone, “the store promises this phone to global security plan ‘, so I tend to buy without any locking, wanted to return home. “On March 1, he returned to Beijing, networking is activated this device. But to his surprise that the home key for this device “click no reaction, even two-under. I tried so many times “.
In desperation, he carried out less than a days cellphone, come to the Apple store located in Xidan. New product fails, this giving him realized sadly, but what happened next but he was “out of anger”. “The shop said that cell phones are bought in from overseas, they could not guarantee, to only return the purchase. “Yesterday, Mr Woo angrily said,” don’t say that China does not fit within the global? Can’t do, don’t promise for repairing mobile phones I also make a trip to Canada, this reality? ”
Shop assistant admitted promised nominal
Yesterday, reporters try Mr Wu’s cell phone, this home key cell phones, light point, the screen does nothing, and then point at a time, there is still no response, reporters a rough calculation shows that light press 10 times, home key for at least two times “indifferent”, pressed 20 times, 5 times without reaction.
Yesterday afternoon, reporter and Wu Mr came to has is located in Xidan Apple straight camp shop underground a layer of after-sales service department, one Joe surname staff asked Ming “purchased machine Yu where” Hou will clear said “can’t repair”, the asserts, due to overseas iPhone products and in domestic products of parts does not same, although has global warranty of commitment, but if they took overseas products of parts, to with back to China of iPhone products for Shang, will violation China of consumer interest protection of related legal, ” Is China’s law stand in the way of the enjoyment of Apple’s consumer global warranty service. ”
Reporters immediately ask, “replacement parts against” violations which law, Joe surname staff, but this is not a positive response, just say, buy now iPhone products, can only enjoy the “national security” service. As for Mr Wu asked “does this mean that Apple’s ‘ world of UNPROFOR ‘ commitments are null and void”, Joe surname staff said: “so to speak. ”
The staff also revealed that from the “global security” to “national security”, this change took place on February 25, “similar to Mr Woo consumers for this are many, we give them until you replace the Chinese version of the iPhone4 parts, but cannot be changed. ”
But check “only once” agreement
Mr Woo proposed that even Apple has adjusted its warranty, is also responsible for the consumer, products continue to perform before the rules change “global security”. Faced with this requirement, Joe surname staff found an expatriate Manager, the Manager agreed to Mr NG repair phones, but you want to sign an agreement.
Reporters noted that the agreement explicitly states: in accordance with China’s product warranty terms and Apple-related terms, the phone cannot be domestic maintenance, customer service attitude, giving a free warranty, replace the phone motherboard section, this only once, regardless of the hardware of the phone appears again in the future or other mobile phone from abroad, are still unable to obtain maintenance at home. Thus, he no choice but to sign the maintenance agreement
Yesterday, reporters consulted 12,315 consumer complaint hotline staff, Xiao of China law, the State encourages sellers, producers made more consumer-friendly, strict guarantees provided for in the commitments of the legitimate rights and interests. “Eliminating law is the minimum requirement. ”
And famous consumption activist lawyers Qiu Baochang think, since Apple company made global warranty of commitment, on must comply with, if really has “in China for consumer replaced overseas phone of parts will violation China legal”, problem, Apple manufacturers should is responsible for resolve, “even Apple manufacturers in on February 25 has change has warranty range commitment, but for this date zhiqian purchased machine of consumer of products, Apple also should given its global warranty service. ”
Clue: Mr Zhou
Matin 96,101 hotline reporter Zhang Yongsheng